cleverbridge

Prerequisites & Vendor Onboarding

In order to purchase SCEPman from our merchant of record, cleverbride GmbH (headquartered in Germany), no special prerequisites have to be met, except for accepting their terms and conditions.

Depending on your sourcing and purchasing requirements, you might have to set up cleverbridge as a vendor in your system. cleverbridge provides all relevant onboarding information via their website.

Should you have any questions during the onboarding process, especially in regards to legal or taxation aspects, please contact cleverbridge directly.

Pricing Model

SCEPman is offered as a monthly or annual subscription plan with different User Segments. The correct user segment is either

• pre-selected in case we provide a quotation or order link to you, or

• must be manually selected during checkout:

  

Payment Options

cleverbridge provides a range of payment options (credit card, PayPal, Wire Transfer), where availability might depend on the country you are ordering from.

Invoice-based Payments

If you require invoice-based payments, please contact us so we can provide you with a quotation or order link that provides invoice-based payments. The payment term is 30 days net.

Currencies

cleverbridge allows you to transact in a variety of currencies. The currency is automatically selected based on the location of your browser's IP address. If you would like to transact in a different currency, you can do so by selecting your preferred currency in the top right corner of the quotation or checkout site.

Plan Overview

Subscriptions for SCEPman are available based on a monthly or annual renewal interval.

User Segments

The following user segments are available for both, monthly and annual plans.

RADIUSaaS & SCEPman Bundle

We offer SCEPman along with our cloud-NAC solution RADIUSaaS in a subscription bundle that is discounted by 25% in comparison to the individual solutions. The bundle plans are available with monthly or annual renewal as well as the same User Segments.

The information provided throughout this article is also applicable for RADIUSaaS & SCEPman Bundle subscriptions.

Subscription Management

Self-management Portal

Cleverbridge allows you to manage any aspect of your subscription via their self-management portal, including but not limited to:

• Contact data changes

• Payment method changes

• Downloading previous invoices

• Performing user upgrades and downgrades

• Cancelling your subscription

To access the self management portal, please refer to the initial delivery / order confirmation email that was sent to you by cleverbridge at the time your order was placed. Within that email, locate the button saying Manage Your Subscription For "<SKU>" and click it.

This will either navigate you to the self-management portal directly or you might have to re-generate the link (they might expire after a while) first.

User Upgrades

Mid-term Upgrade

If you would like to upgrade your user count, you can do so any time during the current subscription cycle by navigating to the subscription's self-management portal leveraging the mid-term upgrade option.

With the mid-term upgrade, additional users will be

• billed Pro Rata Temporis, and

• co-termed with the existing users,

which means you only pay for the delta in users pro-rated for the remaining subscription cycle.

To perform a mid-term upgrade,

• Navigate to the subscription's self-management portal.

• Click Manage products.

• Select the correct user segment, and provide the new total number of users. The website will display the

  • upgrade price (Upgrade price today), and

  • the next regular renewal price assuming the new total user count (Renewal price on ...)

  both including VAT.

• Click Next, review your Payment method and confirm the purchase by clicking Buy now.

• The additional users will be added to your existing SCEPman license key automatically.

Early Renewal Upgrade

If you would like to upgrade your user count as part of the next regular renewal, you can do so by navigating to the subscription's self-management portal leveraging the early renewal upgrade flow.

With the early renewal upgrade flow, additional users are pre-registered for the next regular renewal. However, you may start using the additional users immediately.

To perform an early renewal upgrade,

• Navigate to the subscription's self-management portal.

• Click Renew subscription.

• Select the correct user segment, and provide the new total number of users. The website will display the renewal price considering the additional users.

• Click Next, review your Payment method and confirm the purchase by clicking Buy now.

• The additional users will be added to your existing SCEPman license key automatically.

User Downgrades

You can pre-register a reduction of your user count for the next regular renewal by leveraging the early renewal upgrade, too. However instead of adding users, you may reduce the number of users.

Automatic Renewal

If you decide to disable Automatic Renewal, your subscription will not renew automatically. Instead, cleverbridge will (irreversibly) cancel the subscription towards the end of the current subscription cycle. This means, the service will be terminated automatically on that date as well. While the subscription has not expired yet, you can opt to enable Automatic Renewal at any time by navigating to your subscription's self-management portal.

Cancellation

• If you would like to (irreversibly) cancel your subscription, navigate to your subscription's self-management portal and disable Automatic Renewal.

• You subscription will expire towards the end of the current cycle.

• There is no cancellation notice period.

For Partners

Partners can leverage the same tools to manage subscriptions on behalf of their customers. To access a subscription self-management portal for a particular subscription, follow these steps:

• Sign-on to the Partner Portal using your partner account credentials.

• Click History, select All transactions and locate the relevant customer.

• Click the icon highlighted in below screenshot, which will re-direct you to the initial confirmation / order confirmation page:

  
• On that page, locate the button saying Manage Your Subscription For "<SKU>" and click it.

  
• This will either navigate you to the self-management portal directly or you might have to re-generate the link (they might expire after a while) first.

Trials

In case you would like to test SCEPman, please get in contact with us or send us an email to [email protected].

FAQs

How to request a quote for SCEPman?

To request a quote for SCEPman,

• Get in contact with us and request a quote link.

• Once we have sent the quote link to you,

  • Click it.

  • Select the correct user segment, user quantity and fill our your company information.

  • Click Next, review your data and click Request price quote.

Why is the VAT not removed from my quote?

Cleverbridge will automatically remove the VAT if you provide a valid European VAT ID (and are not located in Germany) or a valid business registration number in countries where a VAT exemption applies (e.g. ABN in Australia).

If the VAT is not removed but you believe that you are entitled to a VAT exemption, please contact cleverbridge directly.

How do I convert a quote into an order?

To convert a quote into an order

• Locate the email that was sent you when requesting a quote

• Scroll down and locate the Place order button. Click it.

• Choose your preferred payment method amongst the available Payment Options.

• Click Next, review your data and confirm the purchase by clicking Buy now.

• The SCEPman License Key will be generated instantaneously and sent to you via the delivery email.

For what inquiries should I contact cleverbridge directly?

You should contact cleverbridge customer support directly, for the following inquiries:

• Taxation / VAT

• Correction of an invoice

• Issues with your payment method

• Change your contact details in the cleverbridge system

Cleverbridge Help & Support